Please read this brief guide. Confirmation of a booking by the Client is deemed acceptance of these terms. Please also read our Access Statement below.

1. Prices

All published rates include VAT or local service charges at the current rate. The Lodge reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Lodge, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.

2. Availability

All rooms and rates offered by the Lodge are subject to availability and the discretion of the Lodge manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.

3. Bookings

Bookings must be guaranteed for the first night’s accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or Lodge booking agency. At the discretion of the Lodge, or for some packages, full pre-payment may be required. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.

4. Arrival and departure

Bedrooms are usually available from 4pm to 6pm on the day of arrival. Check out is by 10.30 am . There may be occasions, at times of high demand, when our Clients can check in and use all the Lodge facilities, but the bedroom is still being prepared.

5. Cancellations, amendments and non-arrivals

Cancellations and amendments for bookings made on line can be made via the website at www.alnwicklodge.com or with the reservations office on 01665 604363 or mobile 07392848036. When the booking is confirmed online, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment. Reservations can be cancelled 48 hours prior to arrival. In the event of non-arrival or cancellation within 48 hours of the time of arrival, any deposit paid is non-refundable and the agreed rate of the first night’s stay will be charged. Normal terms of payment apply to these charges. For this purpose the Lodge reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable.

If the Lodge cancels before 48 hours prior to the scheduled day of arrival, the Lodge’s liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Lodge cancels within 48 hours of the time of arrival, the Lodge’s liability will be limited to the charge for one night’s accommodation. Where possible the Lodge may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Lodge is unable to accommodate the Client.

Events and group bookings require a minimum of 8 weeks notice if you wish to cancel.

Deposits paid for room hire, parties and functions are non-refundable.

A cancellation number will be provided at the time of cancellation and this should be retained for future reference.

6. Payment

Settlement of the bill in full, less any advance payments must be made prior to departure from the Lodge. Upon arrival the Lodge reserves the right to request preauthorisation of the Client’s credit or debit card or where payment is to be by cash, request the Client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.

We accept all major credit and debit cards (excluding American Express cards), cheques and cash. Personal cheques must be supported by a valid cheque card. Cheques cannot be pre-dated. Company cheques are not accepted without prior clearance. Please contact the Lodge prior to arrival. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Lodge of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.

All sums are due for payment on presentation of the invoice.

7. Smoking

In line with the change in UK legislation, Alnwick Lodge operates a NO SMOKING policy within all interior areas of the Lodge including guest bedrooms, public areas and corridors.

For resident guests who do not comply with our NO SMOKING policy, a charge will be added to their bill to include the cost of cleaning all soft furnishing to remove the odour of tobacco.

Designated smoking areas have been allocated within the Lodge grounds – please enquire upon check in.

We appreciate your co-operation with this No Smoking Policy.

9. Single Bedrooms

Single bedrooms are only suitable for 1 person.

10. Disabled guest rooms

The Lodge offers modified facilities for use by disabled guests. As needs do vary, guests are requested to check with the reservations office on 01665 604 363 before booking.

11. Car parking

The Lodge has its own car park, which is free for residents use.

12. Children

Children aged 15 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Lodge.
At the discretion of the Lodge, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.

13. Dogs are accepted in certain ground floor bedrooms, but not in public (inside areas).

14. Behavior

The Lodge reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Lodge. In the event of failure to comply with management requests, the Lodge may terminate the booking or stop any event immediately without being liable for any refund or compensation.

15. Discrimination

It is the policy of the Lodge not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Lodge may, without incurring any liability to the Client, remove from the Lodge any person or persons offending against this policy.

16. External purchases

No wines, spirits, beers or food may be brought into the Lodge or Lodge grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Lodge and for which a charge may be made by the Lodge.

17. Comments and complaints

Any comment or complaint regarding the stay should be made to the Lodge Duty Manager at the time of visit so that the matter can be resolved immediately.

18. Statutory requirements

The Lodge is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.

19. Liability

Other than for death or personal injury caused by the negligence of the Lodge, the Lodge’s liability to the Client is limited to the price of the booking.

Unless the Lodge is liable under the above clause, the Client indemnifies the Lodge from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
The Lodge will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.

The Lodge does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the Lodge premises.

Visitors are welcome to use West Cawledge Park grounds on the terms that no liability is accepted for any injury, however caused. Those in charge of children must have full responsibility for their care.

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act, omission, default or neglect of the Clients, their guests or sub-contractors to the Lodge’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to guest’s credit / debit card, or send an invoice for the amount required to make good or remedy any such damage, to the registered address. We will however make every effort to keep any costs that the guest would incur to a minimum.

Third Party Liability

The Lodge does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by The Lodge. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming thereunder) shall be made directly with such third parties and The Lodge shall render all reasonable assistance in this regard.

20. Insurance

The client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.

21. Data protection

The information provided by the Client may be processed by The Lodge for the purposes it has notified to the Information Commissioner. By confirming a booking or enquiry, the Client consents to this processing of the information. The Lodge respects the privacy of every individual who visits our website. The data collected about you will be used to firstly fulfil any service you might request e.g. to request a brochure, make a booking etc and secondly to improve how, as a company, we serve you.

We will under no circumstances give your personal data to third parties. However, unless you specifically ask us not to (and this option is always given) we will use your data to send you further information from The Lodge. Any e-mail sent to you will always provide you with the option to unsubscribe. This is in accordance with UK Data Protection Legislation.

When making a booking, your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us.

In order to process a booking or enquiry, your Personal Information and payment details may be passed to third party service providers and, where we are lawfully requested to do so, regulatory authorities. Such third party service providers will have access to the Personal Information needed to perform the relevant service. They may not, however, use your Personal Information for any other purposes and are required to process your Personal Information in accordance with the Data Protection Act 1998.

For your protection we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

22. Dispute

These terms will be construed in accordance with English law and the Lodge and Client submit to the non-exclusive jurisdiction of the English courts.

23. Website information

The Lodge cannot accept responsibility for any errors or omissions and reserves the right to cancel, amend or vary the details featured in this website without notice. The information contained in this website is provided in good faith. The use of any information from this website is entirely at the risk of the user. The Lodge will not be liable for any costs, losses, expenses or damages (whether direct or indirect, special, economic or financial) that may be incurred through the use of any information contained in this website or in any other website linked to this website.

24. Copyright

The content of each page of this website is the property of Alnwick Lodge. No part of our website may be reproduced, displayed or republished in any form without prior consent, except that permission is granted to a user to print or photocopy individual pages from our website, provided that this is for personal use only.

25. Web Site Security

Booking online through our website is safe. Security of our website is paramount and we have invested a great deal of time and money to ensure you can have the peace of mind that your details are secure. Our online reservation system uses up to date security software.

26. Holiday Cancellation Insurance

To protect yourself and us, we recommend that you take out holiday cancellation insurance to cover you in the unlikely event that you may have to cancel your holiday, as full payment of the balance will be required in the event of cancellation.

 

Access Statement

Introduction

Alnwick Lodge is designed to be accessible as possible for people with all kinds of disabilities. Guide dogs are very welcome. If you have any queries prior to your visit  please telephone 01665 604363 for access information.
Accommodation and facilities are based and inspired / restricted by the old walls of a Northumbrian Farm Stead, circa 1750. Whenever possible adjustments have been made to allow as many people  to enjoy their visit to Alnwick Lodge. We are ideally situated 1 mile from the outskirts of Alnwick and is approximately 5 miles from Alnmouth railway station, Taxis are available at reasonable rates. If you require larger print version of our literature please let us know. Wireless internet connection throughout the Lodge for guest’s to access.

Arrival and Car Parking
Adequate free gravel surfaced parking. There is a drop-off point on level stone paving flags outside the courtyard entrance, with a sheltered covered canopy to protect visitors and luggage from the weather. There is a call button outside the courtyard entrance if assistance is required.

Main Entrance Reception
Accessed by crossing 11 metres of Victorian cobbles before reaching a 10 metre smooth stone path leading to the 900mm wide main entrance door which has a 50mm high thresh.

Public Areas
Flooring is carpet with rugs, all steps are tapered. Doors are a minimum of 900mm wide and are all fitted with self closing springs. WC external unisex fitted with grab rails accessible from car park.There are no WC alarm call systems/ WC internal unisex fitted with grab rails. A request to staff for access bedroom (Tack Room). This is a single bedroom with a 900mm wide electronic orthopaedic bed, accessible from both sides, shower room and WC ensuite are walk-in wet room with high and low level showers, folding seat, grab rails and ceramic floor, no alarm system. We have 15 bedrooms, 5 of them are on the ground floor and the remaining 10 are on the first floor accessed by different stairwells all of which have handrails to assist with limited mobility and we are happy to help with luggage if required. The various stairwells are as follows:- wooden stairwell 15 steps 7inches high, metal stairwell 13 steps 9inches high, wooden stairwell 12 steps 7inches high, spiral stairwell 11 steps 8inches high and lastly another spiral stairwell 11 steps and 8inches high.

Bedrooms

Bedrooms  are all fitted with short-pile carpets and rugs throughout excluding the Cart Shed bedroom which has a wooden floor with rugs.  Bedrooms have en-suite facilities with a WC, wash basin, either a bath or shower, and are equipped with anti slip mats where necessary, shelves, hooks and towel rails are also in each room.   Tea and coffee facility and a basic kettle  are provided and each room  has gas centrally heated radiators, some of which can be thermostatically controlled. Individual Bedroom browsers and emergency  procedure instructions are  in all bedrooms. Good colour contrast of floors, walls and fixtures.

Additional Information

Fire extinguishers are throughout the Lodge, in the event of a fire, the alarm will go off, please advise us if you have a hearing impairment and might not hear this. The building can be evacuated via the exit doors to the front garden or through the courtyard and into the car park. Mobile phones reception is generally good for most networks, with some there will be reception outside.

Due to the location of Alnwick Lodge it is advisable to have your own transport.

No smoking premises.

Contact Details

Alnwick Lodge

West Cawledge Park

Alnwick

Northumberland

NE66 2 HJ

Contact Telephone and e-mail Address

telephone : 01665 604363  or 07392848036

Email: bookings@alnwicklodge.com

Website: alnwicklodge.com

We welcome your feedback to help us continually improve.